Reverb Customes are Wankers

[Tonray's Ghost]

[BatUtilityBelt]

Yeah, that guy was a jerk, and there are a lot of them out there. I never make any mods before I fully evaluate the guitar and am sure I'm keeping it. Not even a string change, other than replacing a broken high e maybe. And yes, gauge changes can make big unexpected differences.

[tonebender]

If I was sure there were no high frets, etc., the first thing I would have done was ask the buyer if he had made any changes or mods. The buyer did sound like he was honest enough to admit it. Once I had the admission all bets would be off. That is the real lesson learned.

[tlarson58]

Phil did a great job of keeping his cool. 26:11 was about as mad as he got.

To alter the guitar and then send it back is unjustifiable.

For the record, this is the geekiest video I have ever watched from start to finish. That is a compliment to Phil for making the topic and situation interesting.

[tonebender]

If I was sure there were no high frets, etc., the first thing I would have done was ask the buyer if he had made any changes or mods. The buyer did sound like he was honest enough to admit it. Once I had the admission all bets would be off. That is the real lesson learned.

[peskypesky1]

I am so thankful I'm not an anal retentive OCD person. If i got a guitar with a couple of high frets, I'd just fix it and keep playing.

[andrewsrea]

If I was sure there were no high frets, etc., the first thing I would have done was ask the buyer if he had made any changes or mods. The buyer did sound like he was honest enough to admit it. Once I had the admission all bets would be off. That is the real lesson learned.

Phil is in Pheonix which is incredibly dry and i am sure he has sold before to more humid climates, like New Orleans per say. Which the extreme would swell a straight neck to a back bow, requiring a truss adjustment. You'd think that with his skills, he would ask if the series of questions which pertained to that.

I suspect the buyer was perusing a common Reverb scam that @golem has experienced a few times, which is try and exploit the description for a cash discount after the sale was transacted. The worst I experienced was my friend was directed by Reverb to refund a $2K collectable Marshall amp head, which was in a factory sealed box due to a 'hum' experienced by the buyer. When he got it back, he shelved it until i inspected it a few months later, when I came to town. The guy stole all the 'mustard' caps and replaced it with cheap chicklet caps, some not even the correct value for the amp.

So yes, there are sucky Reverb scammers.

[golem]

Honestly, the craziest one I have from Reverb is the guy whose brother bought him a Joe Strummer Tele back before they made a second run of signature guitars and left it under his bed for several months until he got back from overseas. At the time, they were certainly the heaviest relic job Fender had ever done on a guitar, and apparently, the brother who got it as a gift wanted me to get a refund nine months later because of its condition. I talked to Reverb, and they're like," You do realize that's not even the same account as you sold it to, right? Just ignore him".

Still not as bad as the Rickenbacker trade guy. It's all my fault for wanting to try all the things.

[honyock]

My last Reverb sale was weird as hell. I got a pickup only purchase from a dude from Florida, which I thought maybe it was somebody on vacation or an Air Force person who hadn't changed their info. Checked their feedback and they seemed on the up and up. I got a Reverb message after sale to call the guy, but he didn't pick up. I got a call a bit later from a completely different area code. It was the guy's manager. He called me and arranged for the guitar to be picked up by a seemingly random lady as she had no clue what the guitar was or anything about it, but we took some pics and the guy gave the thumbs up. Come to find out he is a rapper and had been buying tons of lefty guitars. Thought he was a front for TJ, lol. It scared the crap out of me since it was a $2k+ guitar, but I was assured by Reverb as long as it was marked picked up by both parties when it was picked up, I would be paid and no risk to me. So I completed the deal.

Still weirded out to the point I have not sold anything on Reverb since and have let my account lapse because I won't provide the updated identification they started requiring for sales in the past 6 months. I feel like I used up all my luck on that transaction.

My most crappy sales transaction with Reverb was caused UPS breaking a guitar and Reverb F'ing me over and not covering the guarantee that I paid extra for. I was able to repair the guitar, but it had always left a bad taste in my mouth as this was shortly after the Etsy takeover and the subsequent change from actual music store people in customer service (that they built the reputation of the website on) to the garbage outsourced customer service/support they currently offer.

[glasshand]

I've had a pretty good experience with Reverb customers. (It probably helps that I never sell anything very expensive.)

Reverb customer service has been another experience. I've probably mentioned it before, but I once sold something and shipped it...and then it never showed up in USPS tracking at all. This really sucked as I couldn't even prove I had dropped it off. We waited a bit, and the package did not show up and the tracking did not show up, so I agreed to refund the buyer's money. The buyer was really good-natured about the whole thing.

Then, of course, the package suddenly shows up at his door like magic. Reverb support was completely useless. Hey, Reverb support, what can we do in a case where the buyer paid and was then refunded, but we all agree that the refund was actually incorrect? The answer I got was basically, "Nothing, FU, stop bothering us."