A Guitar And Gear Support Forum

FYI:

Harley Benton finally got back to me regarding their return policy. 30 day-money back, no reasons required but the guitar has to be in pristine 'unplayed' condition, and the buyer pays for return shipping.

I'm surprised they don't have a return policy posted on the site. I almost exclusively buy b-stocks, so the only thing I'm concerned with is shipping damage and that would be taken up with UPS.

In your case though, I wouldn't be too comfortable

I'm going to assume though if there is actually something wrong with it, they wouldn't insist the customer pay return shipping

tobijohn wrote: ↑Thu Jan 23, 2025 9:22 pm I'm going to assume though if there is actually something wrong with it, they wouldn't insist the customer pay return shipping

You're kinda right. If there is something wrong with it, they drag the customer through months of ridiculous exercises to tire out their will, and failing that, they finally do pay for return shipping.

BatUtilityBelt wrote: ↑Thu Jan 23, 2025 10:28 pm [
You're kinda right. If there is something wrong with it, they drag the customer through months of ridiculous exercises to tire out their will, and failing that, they finally do pay for return shipping.

Well, there is that...

tobijohn wrote: ↑Thu Jan 23, 2025 9:22 pm I'm going to assume though if there is actually something wrong with it, they wouldn't insist the customer pay return shipping

Correct. They consider that warranty, which requires calling them and their determination "could include return shipping." I suppose some of their warranty solutions are to ship a new guitar and tell you to verify you trashed the first one.

per their store, seems like there should be wiggle room in the policy if "not as described" if purchased through the Reverb store.

Thomann I don't believe is so kind through their regular site on orders sent to the States. I've not had issues particularly on my B-stock purchased that I favor, but I have read stories.

https://reverb.com/shop/harleybentonofficial/about

Return Policy
New Items
Returnable within 30 days of delivery.

Used & Vintage Items
Not Returnable

General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions
Every order comes with a 30-day money-back guarantee and a 3-year warranty.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.