Cancelled My Reverb Account
Posted: Fri Mar 03, 2023 10:49 am
I recently made a purchase on Reverb and noticed that I had a card on file from way back. The card was expired and has been cancelled for a long time. So I went to my account and tried to delete it. The steps were easy enough but when I got there and clicked on "Delete", I kept getting a message that they could not delete the card at this time to try back later. I made my purchase and made a mental note to comeback and delete the card.
It has been a month or so and I tried to delete the card again. I got the same message. I saw where I could start a "live chat" so I clicked on it. Quickly I got a response asking me what I needed. I typed in I wanted to delete my card on file. It immediately gave me a link to delete my card. I clicked on it and went through the steps and got the same message. I go back to chat and ask to speak with an actual person because I could tell I was talking with a robot. It responded with okay but before I connect you can you give me a description of the problem. I type in, I wish to delete my card on file. I get the exact same response as before with the same link. I try again and the result is the same. I keep trying everything trick in the book to get to a real person and finally I realize that it is not possible. I did google searches and found links to "Live Chat" but none were real people.
In the end I typed in I wanted to delete my account because their customer service sucked. Finally it gave me an option to receive a phone call with the first available time 11:00 am this morning. I am waiting for the call now. In the meantime they sent me an email and said my account is closed. The phone call should be interesting. Put Reverb on the list with Rondo as sites I will never do business with again. Don't call it "Live" chat if is is not.
It has been a month or so and I tried to delete the card again. I got the same message. I saw where I could start a "live chat" so I clicked on it. Quickly I got a response asking me what I needed. I typed in I wanted to delete my card on file. It immediately gave me a link to delete my card. I clicked on it and went through the steps and got the same message. I go back to chat and ask to speak with an actual person because I could tell I was talking with a robot. It responded with okay but before I connect you can you give me a description of the problem. I type in, I wish to delete my card on file. I get the exact same response as before with the same link. I try again and the result is the same. I keep trying everything trick in the book to get to a real person and finally I realize that it is not possible. I did google searches and found links to "Live Chat" but none were real people.
In the end I typed in I wanted to delete my account because their customer service sucked. Finally it gave me an option to receive a phone call with the first available time 11:00 am this morning. I am waiting for the call now. In the meantime they sent me an email and said my account is closed. The phone call should be interesting. Put Reverb on the list with Rondo as sites I will never do business with again. Don't call it "Live" chat if is is not.